The sales role should be focused on building trust, problem solving and client value all of which requires on understanding (pull) rather than a product or service promotion (push).
We believe that when done correctly, selling is an art form and we are proud to help in the change towards a more positive and professional image of the sales world.
Why we do it
What do we do:
We work with senior management to understand the organisation’s drivers and initiatives together with their various goals to inform the subsequent sales development.
The success of the sales transformation lies with the sales managers and directors so we help them to “do” less and manage more.
Sales management hit target when the team members hit their targets so the sales manager’s primary role is to grow their team’s skill, attitude and knowledge in their client approach. We then agree our respective roles in the development of each team member throughout the development and long into the future.
The sales team development is founded on consultative selling but with the appropriate addition of C-level sales techniques (challenging thinking, developing financial language, future visioning). Each session is contextualised towards the industry language and culture together with the business needs and the team in front of us.
Our global network of trainers have been in sales and management positions within industry and have the battle scars to prove it so our sessions are not purely theoretical and we flex the sessions depending on the situation we see.
We help the team to develop and adopt their own measures of success in their sales development which can be used by the managers as part of their on-going coaching interventions.
This improves the training RoI and helps to reduce the subjectivity in there managerial conversations.
How we do it:
Our global network of trainers typically deliver face to face class room style sessions and virtual sessions using industry known packages or our clients preferred choice.
We can offer sessions in:
For virtual training sessions we provide a suitable producer English, Spanish and Chinese speaking capability.
What else do we do?
C-Level sales packages
Sales and management coaching
Sales organisation structural design
Leadership and management programs
Facilitation including in Customer Experience Centres
Managing performance review conversations / difficult conversations
Presentation training (removing barriers to presentations)
Finance for non-financial people
Communication (behaviour) profiling using PRISM
Online performance review tools
CRM design support
Sales tools to help position complex solutions in an interactive way
Video / Audio review and recommendations of sales interventions
What do we not do?
Pay and remuneration consultancy
Review progress & recommend future development
Where possible, we try to build in a follow up mechanism with the managers and teams that we develop as this has demonstrated higher return on training investment for our clients.
At the end of a programme or development session, we normally produce a report and recommendations for the future.
Develop the team
Our sessions are highly participative and work at a level of values and beliefs to ensure that people are committed to their development actions and plans. We use real world examples to introduce various topics and encourage each person to complete a SMART action plan which the managers and then encouraged to review.
Our sessions are fun, engaging and challenging and we pride ourselves on having some of the highest feedback results from our clients.
Leadership & Management
We work with the various management levels to agree their role in the development of the team (or teams) below them together with their requirements and measures of success.
Working with senior management is especially important when we are asked to help with culture change which requires greater focus from senior management throughout the process
Understanding your business
Initially we aim to understand your business, goals, culture and language used within the organisation. This helps to contextualise the interventions we have with your teams.
We work hard to make sure we get to the core of the problem to be solved and agree measures of success before the start of any programme.